Are there cases in which I will not be able to return any of the products?
There are a number of specific situations where a product cannot be returned:
When submitting a return request after the specified time, which is 15 days from the date of receipt.
When the product is used, damaged, or not in the same condition as when you received it.
Damaged products covered by the manufacturer’s warranty.
Consumer products that have been used or installed..
Products without price tags, stickers, original packaging, or missing any of their accessories.
Fragile products
If I receive an item that is not working properly/damaged, how can I get my money back?
When you receive the item in a damaged condition or not working properly, you can then return the item to us in the same condition in which you received it and in the same original packaging. As soon as we receive the item, we will inspect it, and if it is found to be defective or damaged, we will immediately begin procedures to return your money to you, whether those you paid for the item or those paid to ship that item and deliver it to you.
The item I received was not the same item I ordered, how can I return it?
First of all, we apologize for this unintended error. In this case, you can return the item in the same condition and packaging in which you received it and send it to us. As soon as we receive the item, we will immediately begin procedures to return all the money you paid to you.
I changed my mind and no longer want the item I purchased, can I return it? how?
Of course, you can return the item that you no longer want within just three days of receiving it. We understand the buyer’s right to get exactly what he wants from the goods he wants, in addition to his right to change his mind regarding his purchase of an item. In this case, all you have to do is contact us to cancel your order and we will refund your money in full
If you have received the item and the customer bears the shipping costs, you will be able to return it within 3 days from the date you received it, provided that the item is not
Included in the list of items that cannot be returned
The item is not listed with a label stating that the item cannot be returned
The item must be returned in the same condition in which you received it and its packaging.
In all cases, you can contact the customer service center via WhatsApp at (0536461888) or visit the Contact Us page on the website for more information.
What items can I not return?
Goods that you cannot return are:
All items that clearly state that the item cannot be returned.
In addition to all consumable goods described in the consumer rights regarding the return of sold goods
How much time does a shipping broker need to receive and deliver the returned goods?
Under normal circumstances, the shipping broker will contact you within three to five business days from the date you request to return the item. However, sometimes, it may take up to two weeks for the shipping service provider to receive the item from you.
Can I arrange an appointment with the shipping service provider to deliver the item to him?
At the present time, you cannot directly contact the shipping service provider to set a time to deliver the item to the representative, but you can specify the time that suits you with the representative when he contacts you.
Can I return the item I purchased after 15 days?
If some circumstances occur that prevent you from returning the item within 15 days from the date of receipt, please contact the customer service team at the Pure Water Foundation (0536461888), or send a complaint through the Contact Us page on the website. All complaints submitted in This case is being studied independently. In general, all goods that are approved for return must be subject to consumer protection provisions and laws.
How can I get my money back on my credit card?
The refund is very quick and smooth after the item is received. If you paid for the item via one of the various electronic means (such as credit cards, etc.) or CashU, then the amounts paid will be returned directly to your card. The period for receiving money varies from one person to another depending on the requirements of your bank. Sometimes it takes a month for you to be able to recover your money.
If I paid in cash or transfer, how can I get my money back?
The refund is very quick and smooth after the item is received. If you pay the price of the item in cash when you receive it or by transfer, the amount paid will be transferred to your bank account. For your security purposes, you must ensure that your bank account is the same as the bank account on your personal page on the motor shop.
